Customers need their orders to arrive on time to fulfill their own obligations. While it can be difficult to provide concrete guarantees weeks in advance, manufacturers who can provide status updates with ease, accurate completion date estimates, and deliver reliably on-time will stand out in a competitive field. Manufacturers need tools to provide future visiblity into their production to proactively manage their customer service.
SITUATION: A publicly traded electronics contract manufacturer maintains an order book of ~500 orders for one of their regional factories. While order statuses are visible through the ERP, order prioritzation and their estimated completion dates are maintained by the sales team in a separate spreadsheet.
CHALLENGE: Many of these estimated completion dates are only updated once per week and can be highly inaccurate. When customers ask when certain orders can be expected to finish, staff typically add buffers ranging from a few days to a week or more, which also doesn’t help the customer with their own obligations. Production roughly knows which customers to prioritize but do not have order level granularity on urgency as they put together and execute the production schedule.
SOLUTION: Synchronous Zeno’s algorithms can generate probabilities on completion likelihoods weeks into the future. As order due dates approach closer and as they progress through the factory floor, the completion date probabilities become more certain until it reaches 100% upon actual completion. Furthermore, high priority orders can be marked by sales which automatically gets accounted for in the generated production schedule. Customers get greater clarity on their orders with higher overall on-time performance.